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Each Coziflo box brings together your chosen period essentials (pads or tampons) with a selection of cosy self-care treats. You’ll get the essentials you need alongside little extras designed to make that time of the month feel that bit nicer. Want to see more? Head over to our ‘What’s in the Box’ page for a closer look at what you can expect inside each Coziflo box.

Not completely. Your period essentials stay at the heart of the box, while the self-care treats can change so there’s still something new to look forward to.

Yes. When ordering your Coziflo box, you can choose whether you’d prefer pads or tampons.

Yes. Pads and tampons are supplied in their original branded packaging rather than being removed and repackaged individually.

Your period essentials are supplied as full packs. The size of the additional self-care treats may vary depending on the products included in that box.

Yes. We source recognised period-care brands, although the exact brand may vary depending on availability.

Not necessarily. Some boxes may include individually packaged treats such as sweets, chocolate or a hot chocolate sachet, but the selection can vary.

Yes. If you have an allergy or product sensitivity, please let us know in the notes section at checkout and tell us which ingredients or products you need to avoid. We’ll always do our best to accommodate your needs, but as the products in our boxes can vary, we can’t guarantee that every item will be suitable for specific allergies or sensitivities. Please always check the individual product label before use.

Partly. You’ll know which type of period essentials you’ve chosen, but some of the self-care treats are kept as a little surprise.

Yes. Where the one-time purchase option is available on the product page, you can buy a Coziflo box without starting a recurring subscription.

Yes. If the subscription system provides a skip option in the customer portal, customers can skip an upcoming order before it is processed without cancelling the entire subscription.

Yes. Where available in the customer subscription portal, you can pause your subscription and resume it when you’re ready.

Yes. You can cancel future subscription orders, but cancellation must take place before the next order has already been processed. Cancelling does not automatically cancel or refund an order that has already been processed.

If this option is available in the customer subscription portal, you can update your product preference for future boxes. If you cannot see the option, contact Coziflo for help before your next order is processed.

Your next order and payment date will be based on your subscription schedule. Check your subscription account for the date of your next scheduled order.

Coziflo sends subscription-related emails about upcoming orders and important subscription changes where supported by the subscription service. Keep your account email address up to date so you don’t miss them.

Yes. You can purchase a Coziflo box for someone else by entering their delivery details when ordering.

We keep the outer packaging simple and discreet, so the individual contents of your Coziflo box aren’t displayed on the outside.

No. The individual period products and self-care treats inside the box will not be listed on the outside of the parcel.

If tracking is included with the delivery service used for your order, you’ll receive the relevant tracking information when your order is dispatched.

Please contact Coziflo as soon as possible with your order details and explain what has happened. Where relevant, please include photographs of the damaged parcel or product so the issue can be investigated.

First check around your property, any nominated safe place, with other members of your household and, where appropriate, with neighbours. If you still cannot locate your parcel, contact Coziflo with your order details so the delivery can be investigated.

We offer an extra 30-day returns policy for eligible unused items in their original packaging, with hygiene seals intact. Eligible online purchases also have statutory cancellation rights. The hygiene exception applies to qualifying sealed products that have been unsealed after delivery, not automatically to the whole box. See our returns policy for the conditions and how to cancel. If an item is faulty, damaged or incorrect, please contact us promptly. Your legal rights are not limited to a 14-day reporting deadline.

Visit the Contact Us page or email hello@coziflo.co.uk. Coziflo aims to respond within 24 to 72 hours.