Cancellation policy

Last updated: 23 September 2026

Monthly subscriptions

When you subscribe to a Coziflo box, your subscription will automatically renew each month. Your chosen payment method will be charged for each monthly delivery.

There is no minimum subscription period, and you can cancel your subscription at any time.

Cancelling your subscription

You can cancel your subscription through your Coziflo account or using the subscription management link provided in your subscription emails.

Cancelling your subscription will stop future renewals. If your next subscription payment has already been processed, that order will still be prepared and dispatched, and your cancellation will apply to future renewals.

Changing your box

At the moment, subscription box options cannot be changed on an existing subscription.

If you'd like to change your box, for example, switch between Essentials and Comfort or change your selection between pads and tampons, you'll need to:

1. Cancel your current subscription before its next renewal.
2. Place a new subscription order with your preferred box and options.

Your new subscription will then continue monthly using the options selected when you placed the new order.

Please make sure you cancel your existing subscription before starting a new one if you don't want both subscriptions to renew.

Returns & refunds

Cancelling a subscription stops future renewals and is separate from requesting a return or refund for an order that has already been processed.

Your statutory rights are not affected. Please see our Returns & Refunds Policy for further information about returns, refunds, faulty products and your cancellation rights.

Need help?

If you're having trouble cancelling your subscription or would like help changing to a different Coziflo box, please contact us and we'll be happy to help.