Privacy policy
Last updated: 23 September 2026
This Privacy Policy describes how Coziflo ("Coziflo", "we", "us" or "our") collects, uses and shares your personal information when you visit coziflo.co.uk, create an account, make a purchase, subscribe to our Services, contact us or otherwise interact with our website and Services (the "Services").
For the purposes of applicable data protection laws, Coziflo is the data controller of your personal information.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with our Services, where you live and as permitted or required by applicable law, we may collect or process:
- Contact details, including your name, billing address, shipping address, phone number and email address.
- Payment and financial information, including payment details, payment method, payment confirmation and transaction information. Payment card information may be processed securely by Shopify and our payment providers rather than stored directly by Coziflo.
- Account information, including your account details, preferences and settings.
- Order and subscription information, including products you view or purchase, your period product selection, subscription preferences, order history, returns, cancellations and subscription status.
- Communications with us, including information you provide when contacting us about an order, return, complaint or customer service enquiry.
- Device information, including information about your device, browser, network connection, IP address and other identifiers.
- Usage information, including information about how and when you interact with or navigate our Services.
- Marketing preferences, including whether you have chosen to receive promotional communications from us.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, start or manage a subscription, join our mailing list, contact us or otherwise provide information to us.
- Automatically through our Services, including from your device when you visit our website and through cookies and similar technologies.
- From Shopify and our service providers, including where they provide technology, payment processing, subscriptions, analytics, fulfilment, delivery or other services on our behalf.
- From business or marketing partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing and managing our Services
We use your personal information to provide our Services, including processing payments, fulfilling orders, managing subscriptions, remembering your preferences, maintaining your account, arranging delivery, processing returns and refunds and providing customer support.
Marketing and advertising
Where permitted by law, we may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or other available methods and showing advertisements for our products or Services.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in our emails.
Security and fraud prevention
We may use your personal information to authenticate accounts, provide a secure shopping experience, detect or investigate suspected fraudulent, illegal or malicious activity and protect our website, customers and business.
Communicating with you
We use your personal information to communicate with you about orders, subscriptions, payments, deliveries, returns, your account, customer service enquiries and other Services you have requested.
Improving Coziflo
We may use information about how customers interact with our website and Services to understand how our Services are used, improve our website and customer experience and develop our products and Services.
Legal reasons
We may process personal information where necessary to comply with applicable laws or legal obligations, respond to lawful requests, establish or defend legal claims or investigate and enforce potential violations of our Terms & Conditions or other policies.
Our Lawful Bases for Processing
Under applicable UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
- Contract. Where processing is necessary to provide products or Services you have requested, including processing orders, payments, deliveries and subscriptions.
- Legal obligation. Where processing is necessary to comply with laws or legal obligations that apply to us, including certain tax, accounting and consumer-law requirements.
- Legitimate interests. Where processing is reasonably necessary for our legitimate business interests, such as operating and improving Coziflo, providing customer support, preventing fraud and protecting our Services, provided those interests are not overridden by your rights and interests.
- Consent. Where we have asked for your consent for a particular use of your personal information. Where we rely on consent, you may withdraw it at any time.
The lawful basis we rely upon will depend on why and how we process your personal information.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties where reasonably necessary, including:
- Shopify, which hosts and powers our online store.
- Payment providers that securely process payments and transactions.
- Delivery and fulfilment providers where necessary to deliver your order.
- Subscription and ecommerce service providers used to operate our subscriptions and website.
- IT, hosting, analytics and customer-service providers that support our business.
- Marketing and advertising providers, where permitted by applicable law and according to your choices.
- Professional advisers, authorities or other organisations where necessary to comply with applicable law, protect our rights or deal with legal claims.
- A purchaser or successor to our business if Coziflo is involved in a merger, acquisition, sale or similar business transaction.
We may also disclose information where you direct, request or consent to us doing so.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services.
In addition, we may use certain Shopify features that incorporate data and information obtained from your interactions with our Store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about your interactions with our Store, other merchants and Shopify.
In these circumstances, Shopify may be responsible for its processing of your personal information, including responding to requests to exercise your rights in relation to Shopify's use of that information.
You can find more information in Shopify's Consumer Privacy Policy and use Shopify's Privacy Portal to exercise certain rights relating to information processed by Shopify.
This section follows the substance of the relationship section in Shopify's template, which explains that Shopify hosts the Services and may process information from interactions with your store and other merchants.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our Services and, where applicable, support analytics, marketing and advertising.
Some cookies are necessary for our website to function.
Where required by applicable law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage available cookie choices through the cookie controls provided on our website.
Third-Party Websites and Links
Our Services may provide links to websites or online platforms operated by third parties.
If you follow a link to a website or service that we do not control, you should review that organisation's privacy and security policies.
We are not responsible for the privacy or security practices of websites or Services that we do not control.
Children's Data
Coziflo products may be purchased for or used by people who are under the age of majority where they live.
If you are under the age of majority where you live, we recommend that purchases and recurring subscriptions are made with the involvement or permission of a parent or guardian.
We recognise that children and young people require particular protection when their personal information is processed. We aim to collect only the personal information reasonably necessary to provide our Services and will handle children's personal information in accordance with applicable data protection laws.
If you are a parent or guardian and believe that a child has provided us with personal information in circumstances where it should not have been collected or used, please contact us at hello@coziflo.co.uk.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no security measures or methods of transmitting or storing information electronically can be guaranteed to be completely secure.
How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide our Services, comply with legal, tax or accounting obligations, resolve disputes or enforce our agreements and policies.
We retain personal information only for as long as reasonably necessary for these purposes. When personal information is no longer required, we will delete or anonymise it where appropriate.
Your Rights and Choices
Depending on where you live and applicable law, you may have some or all of the following rights in relation to your personal information:
- Right to access. You may have the right to request access to personal information we hold about you.
- Right to deletion. You may have the right to request deletion of personal information we hold about you in certain circumstances.
- Right to correction. You may have the right to ask us to correct inaccurate or incomplete personal information.
- Right to data portability. In certain circumstances, you may have the right to receive certain personal information in a portable format or ask us to transfer it to another organisation.
- Right to restrict processing. You may have the right to ask us to restrict how we process your personal information in certain circumstances.
- Right to object. You may have the right to object to certain processing of your personal information, including certain processing based on legitimate interests.
- Right to withdraw consent. Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Marketing preferences
You can opt out of receiving marketing emails at any time using the unsubscribe option displayed in our emails.
If you opt out of marketing, we may still send non-promotional communications where necessary, such as emails about your account, orders, subscriptions or other Services you have requested.
You may exercise your rights by contacting us at hello@coziflo.co.uk.
We may need to verify your identity before processing certain requests. We will respond to requests within the time required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us at hello@coziflo.co.uk so that we can investigate.
International Transfers
Shopify and some of the service providers we use may transfer, store or process your personal information outside the country where you live.
Where personal information is transferred outside the United Kingdom, we will rely on appropriate safeguards recognised under applicable data protection law, such as applicable adequacy regulations or appropriate contractual safeguards where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services or legal and regulatory requirements.
We will post the updated Privacy Policy on our website, update the "Last updated" date and provide any additional notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your privacy rights, please contact:
Coziflo
Email: hello@coziflo.co.uk
For the purposes of applicable data protection laws, Coziflo is the data controller of your personal information.