Terms of service
Last updated: 23 September 2026
Welcome to Coziflo. These Terms & Conditions apply when you visit our website, create an account or purchase products from us.
By placing an order with Coziflo, you agree to these Terms & Conditions together with any policies referred to within them.
1. About Coziflo
Coziflo is a UK-based online business offering period essentials and self-care boxes, including one-off purchases and monthly subscriptions.
2. Using our website & your account
By agreeing to these Terms & Conditions, you confirm that you are at least the age of majority where you live, or that you are the age of majority and have given permission for any of your minor dependants to use this site.
You may not use our products or Services for any illegal or unauthorised purpose, or violate any laws that apply where you live, including copyright laws.
You must not transmit viruses, malicious code or anything else that could damage or interfere with our website or Services.
A breach or violation of these Terms may result in your access to our Services being restricted, suspended or terminated.
When creating an account or placing an order, you must provide accurate, current and complete information.
You are responsible for keeping your account details and password secure and for activity carried out through your account.
You must not misuse our website, attempt to gain unauthorised access, introduce malicious software, commit fraud, collect other users' information or use our website for unlawful purposes.
We may restrict, suspend or terminate access to an account where we reasonably believe these Terms have been breached, our website or services are being misused, or where necessary to protect Coziflo, our customers or others.
3. Our products
We aim to describe and display our products as accurately as possible. However, packaging, colours and appearance may occasionally differ slightly from photographs shown on our website.
Coziflo boxes contain period essentials together with a selection of treats and self-care products. Where offered, you can select your preferred period product option, such as pads or tampons.
Our treats are intended to be a surprise and may vary between boxes. Photographs and examples show the types of products you may receive and do not guarantee a particular product, brand, flavour, scent, colour or design unless specifically stated.
Products are subject to availability. If an item intended for your box becomes unavailable, we may substitute it with a suitable alternative of a similar type and value.
Nothing in these terms affects your statutory rights, including your rights where goods are faulty, damaged, not as described, not of satisfactory quality or not fit for purpose.
4. Orders
When you submit an order, you are offering to purchase the products in your basket.
Your order is accepted when we confirm that it has been accepted. Payment must be successfully authorised before we can process your order.
Once your order has been accepted, we will provide confirmation by email using the email address supplied with your order.
We may reasonably decline or cancel an order where, for example, a product is unavailable, there has been an obvious pricing or listing error, payment cannot be authorised or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, we will refund the appropriate amount to your original payment method.
Please check your order details carefully before submitting your order.
5. Prices & payment
All prices are displayed in pounds sterling (£).
The price you pay will be the price displayed when you place your order, subject to the correction of obvious pricing errors.
Any applicable delivery charges and other mandatory charges will be shown before you complete your purchase.
You must be authorized to use the payment method provided and ensure that your billing and payment information is accurate and up to date.
Where we offer promotional codes or discounts, additional terms may apply. Unless otherwise stated, discount codes cannot be exchanged for cash or combined with another promotional code.
6. Coziflo subscriptions
When you purchase a Coziflo subscription, you are signing up to a recurring monthly subscription.
Your selected payment method will be charged automatically at the price and frequency shown to you when you subscribe.
Unless clearly stated otherwise before purchase, there is no minimum subscription period.
You can manage, pause or cancel your subscription through your customer account in accordance with the options available to you.
Cancelling your subscription prevents future renewals. If your next box has already been charged for or entered processing before your cancellation takes effect, that box may still be supplied, subject to your applicable cancellation and consumer rights.
If a recurring payment fails, we may attempt to collect the payment again. If payment remains unsuccessful, your upcoming box or subscription may be paused or cancelled.
If we change the price of an existing subscription, we will provide appropriate notice before the new price applies to a future renewal.
Details of how subscriptions operate, including cancellation and pausing, can also be found in our Subscription Policy.
7. Delivery
Available delivery methods, estimated delivery times and any applicable delivery charges will be displayed on our website or during checkout.
Delivery dates are estimates unless we expressly agree otherwise. We will deliver orders within the period required by applicable consumer law.
You are responsible for providing a complete and accurate delivery address.
Your order remains our responsibility until it is delivered to you or another person you have identified to receive it, except where applicable law provides otherwise.
If your parcel appears to be lost or has not arrived within the expected timeframe, please contact us at hello@coziflo.co.uk so we can investigate.
Where international delivery is available, your order may be subject to customs duties, import taxes or other local charges. Where applicable, these charges are the customer's responsibility and are not included unless expressly stated otherwise.
Please see our Shipping Policy for further information.
8. Cancellations, returns & refunds
For eligible purchases made online, you generally have the right to tell us that you wish to cancel within 14 days after receiving your goods. You then generally have a further 14 days to return the eligible goods.
To request a return, please contact us at hello@coziflo.co.uk with your order details and reason for the return. We will respond with instructions explaining how and where to return your parcel. Please do not send a return before receiving these instructions from us.
If you return an eligible item because you have changed your mind, you are responsible for the cost of returning the goods to us. We recommend using an appropriate postal service and retaining proof of postage until your return has been processed.
Where your statutory right to cancel applies and you paid for delivery, we will refund the cost of our standard delivery option. If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery.
Certain products may be excluded from change-of-mind returns where permitted by law, including sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken after delivery.
If an item is faulty, damaged, incorrectly supplied, not as described, not of satisfactory quality or not fit for purpose, please contact us. Your statutory consumer rights are not affected.
The requirement for customers to pay their own return postage for change-of-mind returns does not remove any rights you may have where goods are faulty or otherwise do not conform to your statutory rights.
Refunds will be processed in accordance with applicable consumer law and our Returns & Refund Policy.
Where a statutory cancellation right applies, a standard cancellation form will be made available to customers. You do not have to use this form to exercise your cancellation rights.
Please see our Returns & Refund Policy for complete information about cancellations, returns and refunds.
9. Food, cosmetics & allergens
Coziflo boxes may contain food, drinks, cosmetics, bath products and other self-care items produced by third-party manufacturers.
Please check the product packaging for ingredients, allergen information, expiry or best-before information, warnings and instructions before consuming or using a product.
If you have an allergy or sensitivity, you should check the information provided with the individual product before use or consumption.
Products should be used in accordance with the manufacturer's instructions.
10. Product availability, errors & changes
We may update product descriptions, availability and other information on our website.
Occasionally our website may contain a genuine error or omission relating to a product description, price, promotion, availability or delivery information.
Where we discover an error affecting your order, we will take reasonable steps to contact you and resolve it. Where appropriate, you may be offered the choice of proceeding with corrected information or receiving a refund.
We may discontinue products or change the selection of products offered by Coziflo without affecting orders we have already accepted.
11. Reviews & feedback
If you submit a product review, photograph, suggestion or other feedback to Coziflo, you confirm that you have the right to provide that content and that it does not infringe another person's rights or contain unlawful, abusive or misleading material.
You give Coziflo permission to display and use feedback and reviews you voluntarily submit in connection with operating and promoting our business.
We may remove content from our website where we reasonably believe it is unlawful, fraudulent, abusive or infringes another person's rights.
12. Intellectual property
The Coziflo name, branding, original photographs, graphics, website content and other original materials belong to Coziflo or their respective rights holders.
They may not be copied, reproduced, distributed or commercially used without permission except where permitted by law.
13. Relationship with Shopify
Coziflo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Coziflo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Coziflo, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Coziflo.
14. Privacy
We handle your personal information in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers where necessary to operate our store, process orders and provide our services.
Please read our Privacy Policy for further information.
15. Our responsibility to you
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or your statutory rights as a consumer.
In particular, these terms do not limit your rights relating to goods that are faulty, not as described, not of satisfactory quality or not fit for purpose.
We are not responsible for losses that were not reasonably foreseeable when our contract with you was formed or for losses resulting from circumstances outside our reasonable control, except where applicable law provides otherwise.
16. Complaints
We want you to be happy with your Coziflo experience.
If you are unhappy with an order, subscription or our service, please contact us at hello@coziflo.co.uk with details of your complaint.
We will aim to acknowledge and resolve complaints as quickly and fairly as reasonably possible.
Making a complaint does not affect your statutory consumer rights.
17. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services or applicable law.
The latest version will be available on our website and will show the date it was last updated.
Any material changes affecting an existing subscription will be communicated where required.
18. General terms
If any part of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.
These Terms & Conditions, together with the policies referred to within them and any specific terms shown when you place your order, form the agreement between you and Coziflo in relation to your purchase.
Nothing in these terms affects any rights you have under applicable consumer law.
19. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer rights and protections that apply to you where you live.
20. Contact us
If you have a question about these Terms & Conditions, your subscription, an order or a complaint, please contact us:
Coziflo
Email: hello@coziflo.co.uk