Shipping policy

Last updated: 1st October 2026

Delivery charges and destinations

UK delivery is charged separately at checkout. Royal Mail Standard delivery is £3.99. This applies to one-off orders and each delivery of new subscriptions.

International delivery may also be available to selected destinations. Available delivery options and charges will be calculated and shown at checkout based on your delivery address.

International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer and are not included in the price of your order or delivery charge.

If checkout does not accept your address, please contact hello@coziflo.co.uk.

Preparing and delivering your order

Orders are usually prepared and dispatched within 1–3 working days.

Once dispatched, UK delivery is estimated to take a further 2–4 working days. International delivery times will vary depending on the destination and delivery service.

Working days exclude weekends and UK bank holidays.

Delivery times are estimates rather than guaranteed delivery dates. If we become aware of a significant delay, we will let you know.

If we've agreed a specific delivery timeframe with you, we'll aim to deliver within that timeframe. Otherwise, your order will be delivered as soon as reasonably possible and within 30 days.

Dispatch and tracking

We will send you a dispatch confirmation when your order is on its way.

Where the delivery service includes tracking, we will provide the available tracking information.

Please check that your email address and delivery details are correct when placing your order. If you notice an error, please contact us as soon as possible at hello@coziflo.co.uk.

We cannot guarantee that delivery details can be changed once an order has been dispatched.

Subscription deliveries

Subscription orders follow the delivery schedule agreed when you subscribe. You can view upcoming orders and cancel or pause your subscription through your account.

If you'd like to change your box, such as switching between Essentials and Comfort or changing your selection between pads and tampons, you'll need to cancel your existing subscription and start a new subscription with your preferred options.

Please make sure you cancel your existing subscription before starting a new one if you don't want both subscriptions to renew.

Please see our Subscription & Cancellation Policy for full details.

Delayed, missing or damaged deliveries

If your order is delayed, missing or arrives damaged, please contact hello@coziflo.co.uk with your order details. We aim to respond within 24–72 hours.

If your order arrives damaged, we may ask you to send photos of any damage to help us investigate and resolve the issue.

If tracking shows your parcel as delivered but you cannot find it, please check with your household, any nominated safe place and neighbours where appropriate, then contact us. We will investigate the delivery with the delivery provider. You do not have to resolve our courier's failure yourself.

Where we arrange the courier, the goods remain our responsibility until you, or a person you nominate, physically receives them. The exception is where you independently arrange a carrier that we did not offer.

Late deliveries

We'll always do our best to get your Coziflo box to you on time.

If your order is significantly delayed, please contact us at hello@coziflo.co.uk and we'll look into it for you.

If we're unable to deliver your order, we'll arrange an appropriate refund where applicable.

Please see our Returns & Refunds Policy for further information about cancellations, returns, refunds and faulty goods.